Shipping policy
Shipping Locations: We ship worldwide from the Adelaide, Australia.
Shipping Carriers: For domestic orders within Australia, we use Australia Post. For international orders, Australia Post handles the initial shipment and then passes it on to the local carrier in your country.
Please kindly allow 1-3 business days for your order to be dispatched. You will receive an email once your order has been fulfilled and received by Australia Post.
Delivery timings are subject to Australia Post. Unfortunately Grounded Crystals has no control over delivery times or delays.
Import Duties & Taxes: Please note that international orders may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
AUSTRALIA
- Standard Shipping with Tracking - $15 Flat Rate or Free when spend amount reaches $200
NEW ZEALAND
- Standard Shipping with Tracking -$30 AUD Flat Rate
REST OF WORLD
- Standard Shipping with Tracking -$65 AUD Flat Rate
Delivery Time:
-
Within Australia:
- Standard Shipping: 2-8 business days after dispatch.
- Standard Shipping: 2-8 business days after dispatch.
These are estimates and may vary during busy periods.
-
International:
- Standard Shipping: 6-27 business days after dispatch.
These are estimates and may vary during busy periods.
Eco-Friendly Packaging: We care about the environment. Our packing peanuts are biodegradable and will dissolve in water.
Customs and Duties: International customers are responsible for all import duties, customs, and local taxes. As we cannot advise on specific charges, we recommend contacting your country's customs office or tax agent for more information on potential fees.